Reliable Delivery. Pro Equipment.
Get your gear when you need it. We offer same-day Sydney metro delivery, secure regional shipping, and rapid in-store pickup for all professional tools and machinery.
Streamlined fulfillment for every project site.
Same-Day & Express
Orders placed before 10 AM qualify for same-day delivery across the Sydney metropolitan area. Standard flat-rate shipping applies to all orders under $150, with free delivery for bulk trade orders.
Secure Heavy Freight
For regional and interstate orders, we partner with specialized heavy freight carriers. Expected transit times range from 2–5 business days depending on the machinery size and destination accessibility.
Click & Collect
Skip the queue with 1-hour readiness for in-stock items. Simply select 'Store Pickup' at checkout and wait for your confirmation SMS before heading to our George Street trade counter.
Returns, Refunds & Warranty Claims
Returns & Change of Mind
We offer a 30-day return policy for unused tools in original packaging. Proof of purchase is required. Please note that custom-ordered machinery and safety PPE (opened) are excluded for hygiene and safety reasons.
Manufacturer Warranty Claims
All power tools are covered by their respective Australian manufacturer warranties. We facilitate claims directly with brands like Milwaukee, Makita, and DeWalt to ensure your repairs are handled by certified technicians.
Faulty Item Assessment
If a tool is suspected to be faulty, our in-house repair team will conduct an initial assessment. If a major failure is confirmed, you are entitled to a replacement or refund under Australian Consumer Law.
Repair vs Replacement
Minor faults will be repaired within a reasonable timeframe at no cost. For major faults or items that cannot be repaired, we provide immediate exchange or a full refund including original shipping costs.
How to Start a Return or Claim
Follow these three steps for a fast resolution.
1. Prepare Documentation
Locate your original tax invoice or order confirmation. For warranty claims, take clear photos of the tool's serial number and the specific fault.
2. Lodge Your Claim
Contact our support team via the form below or visit our George Street counter. We will issue a Return Authorization (RA) number and shipping instructions.
3. Approval & Resolution
Once received, our technicians assess the item within 48 hours. Approved refunds are processed immediately to your original payment method.
Frequently Asked Questions
Immediate answers for urgent site needs.
Still need help?
How do returns work for rental equipment?
Rental returns must be made to the same location where the equipment was collected. Tools must be cleaned and returned by the agreed time to avoid late fees. For site pickups, please call 4 hours in advance.
Can I return batteries or sealed consumables?
Batteries, drill bits, and other consumables can only be returned if the original factory seal is intact. Once opened, these items are considered used and cannot be resold for safety reasons.
What is your policy on custom machinery orders?
Custom machinery orders are tailored to specific project requirements and are generally non-refundable unless faulty. We provide full technical support and manufacturer warranty coverage for all custom builds.
How long do warranty repairs usually take?
Most standard warranty repairs are completed within 5-10 business days. If parts need to be ordered from overseas, we will provide a loaner tool where available to minimize your downtime.